Michalis Michaloutsos - Operations & Supply Chain Executive
Michalis Michaloutsos
COMMERCIAL OPERATIONS & SUPPLY CHAIN PROFESSIONAL
Michalis Michaloutsos COMMERCIAL OPERATIONS & SUPPLY CHAIN PROFESSIONAL
I am a Commercial Operations and Supply Chain professional with 25-year solid experience in multinational Pharmaceutical and FMCG companies of the Greek, Balkan and Central-Eastern European markets.
I can add value by bringing-in strong commercial acumen, end-to-end understanding of the supply chain, analytical thinking to help simplify processes and by delivering practical solutions to business needs. I am a conscious team player, cultivating an environment of inclusion, sharing and trust.
My areas of expertise include:
Operations management
Key Accounts management
Business analysis & development
Go-to-market model & commercial policy shaping
Customer Service management & digital transformation
Integrated Planning (sales forecasting, product availability management, inventory control)
3rd Party Logistics management
3rd Party Manufacturer management
Supply Chain restructuring, optimization & cost-saving initiatives
Business process improvement
Cross-functional team leadership
ERP (SAP) implementation project management
Management Information Systems development
Michalis Michaloutsos
EDUCATION
11/2000 - 6/2002 : ALBA (Athens Laboratory of Business Administration): MBA
Electives: corporate finance, strategic marketing, advertising and promotion, international marketing, buyers' behavior, new product development, financial statement analysis, management of small and medium enterprises
10/1992 - 3/1998 : National Technical University of Athens (ΕΜΠ): Diploma in Mechanical Engineering, production engineers cycle
Diploma thesis: 'Periodic production control system in metal manufacturing industry'
Mihaloutsos Mihalis
WORKING EXPERIENCE
9/2010 - Present : MSD (MERCK, SHARP & DOHME) GREECE SA, Business Operations department:
7/2014 - Present: Associate Director, Commercial & Supply Chain Greece
Leading the Customer Service and Supply Chain teams and managing for the Greek market the commercial relations and business development with the private sector, demand forecast and integrated planning of finished products (imported and till recently locally produced), product availability, order-to-cash process, customer service to all trade channels and the distribution scheme to the market
9/2010 - 6/2014: Commercial & Supply Chain Manager Greece
5/2010 - 8/2010 : ADIDAS HELLAS SA, Operations department: Order Fulfillment Manager South-East Europe
Led the Order Book Management team, ensured that sales demand for customers served from adidas south-east Europe was covered in time and in full and supported the S&OP process
9/2006 - 4/2010 : GR. SARANTIS SA, Group Supply Chain: Group Business Logistics Manager
Developed the group’s business logistics capabilities, supported the international supply chain projects and SAP implementation in 3 countries, offered logistics expertise and support (restructuring and improvement projects, 3PL evaluation, daily business management tools) to the affiliate country organizations
4/1999 - 9/2006 : PROCTER & GAMBLE HELLAS, Customer Service / Logistics department:
3/2002 - 9/2006: Manager, Customer Logistics
Served as single point of contact for logistics between P&G Hellas and half of its top customers, monitored and managed logistics service performance, offered continuous support and expert solutions and worked behind the improvement of the supply chain and the increase of product availability on shelf
10/2021 - 7/2023 : European University Cyprus: MSc, Artificial Intelligence
Electives: advanced topics in machine learning, artificial neural networks and deep learning, robotics and perception, multi-agent systems and game theory, philosophy and ethics of artificial intelligence
Master thesis: 'Identifying vineyard diseases using image processing and machine learning'
Electives: corporate finance, strategic marketing, advertising and promotion, international marketing, buyers' behavior, new product development, financial statement analysis, management of small and medium enterprises
10/1992 - 3/1998 : National Technical University of Athens (ΕΜΠ): Diploma in Mechanical Engineering, production engineers cycle
Diploma thesis: 'Periodic production control system in metal manufacturing industry'
Mihaloutsos Mihalis
WORKING EXPERIENCE
9/2010 - Present : MSD (MERCK, SHARP & DOHME) GREECE SA, Business Operations department:
7/2014 - Present: Associate Director, Commercial & Supply Chain Greece
Leading the Customer Service and Supply Chain teams and managing for the Greek market the commercial relations and business development with the private sector, demand forecast and integrated planning of finished products (imported and till recently locally produced), product availability, order-to-cash process, customer service to all trade channels and the distribution scheme to the market
9/2010 - 6/2014: Commercial & Supply Chain Manager Greece
5/2010 - 8/2010 : ADIDAS HELLAS SA, Operations department: Order Fulfillment Manager South-East Europe
Led the Order Book Management team, ensured that sales demand for customers served from adidas south-east Europe was covered in time and in full and supported the S&OP process
9/2006 - 4/2010 : GR. SARANTIS SA, Group Supply Chain: Group Business Logistics Manager
Developed the group’s business logistics capabilities, supported the international supply chain projects and SAP implementation in 3 countries, offered logistics expertise and support (restructuring and improvement projects, 3PL evaluation, daily business management tools) to the affiliate country organizations
4/1999 - 9/2006 : PROCTER & GAMBLE HELLAS, Customer Service / Logistics department:
3/2002 - 9/2006: Manager, Customer Logistics
Served as single point of contact for logistics between P&G Hellas and half of its top customers, monitored and managed logistics service performance, offered continuous support and expert solutions and worked behind the improvement of the supply chain and the increase of product availability on shelf
4/1999 - 2/2002: Assistant Manager, Market Planning
Managed sales forecasting, product availability and inventory levels, had overview of imports’ logistic flow and coordinated execution of local initiatives for the brands of own responsibility
